1. I have trouble viewing your site.

Click on the following link to review your system settings:
http://www.syfy.com/faq/flashdetect/

Next, check the information we detected automatically from your computer. If your computer meets all the specifications required to view our site, please send us an email, providing as much detail as possible to help us diagnose your problem. The more information you can give us, the better we'll be able to help you.

2. Why does your site use so much Flash?

More than 80 percent of Syfy.com users access our site with a broadband connection, such as a cable modem, DSL, or a T-1 line. To take best advantage of such high-speed connections, Syfy.com uses a variety of Flash media to create a richer, more rewarding online experience for its users.

3. How do I run Flash? Where do I get it?

http://www.adobe.com/products/flashplayer/

4. Why can't I hear anything when I view video or other multimedia content on your site?

If your computer produces no sound at all: Check your speaker(s) for loose, disconnected or improperly connected wiring. If your speakers require a separate power supply, make certain they are plugged into an active AC outlet. Check your computer's sound settings to ensure the volume controls are properly set and that the mute is not activated. If all of the previous have checked out OK, verify that your computer has a sound card. If a sound card is installed, it might be damaged. Contact your computer or sound card vendor for further instructions.

5. What is a podcast?

A podcast is an easy way to automatically download audio files to your computer and MP3 player. Use a free application (see below) to subscribe to the appropriate podcast feed. The application checks the site regularly and starts a download whenever new content is available.

How do I get started?

Here's what you'll need: a computer, an Internet connection, a portable MP3 player or MP3-playback application on your computer, and some free podcasting software. Install the software on your computer (Windows or Mac). Subscribe to a Podcast Feed by pasting its URL into your Podcast application. The next time you synch your MP3 device, any new audio files added since your last synch will automatically be downloaded.

What software do I use?

Depending on your preference, you can use iPodder, jPodder (Windows), iPodderX (MacOS X) or another Podcast application of your choosing. We recommend iTunes, because it allows you to both download and listen to podcasts in the same application. iTunes also supports enhanced podcasts.

What are enhanced podcasts?

Enhanced podcasts can contain chapter markers, which makes finding your place in long podcasts much simpler. They also can contain additional imagery that changes as the podcast is playing.

What do I need to play enhanced podcasts?

iTunes 6 or later and Quicktime Player 7 or later on a computer running Windows or Mac OS. You can also play them on any Apple iPod with a color screen.

6. How do I get to see your shows on iTunes?

Go to Apple's iTunes site and download the iTunes application for your computer. Run the iTunes application and click on its green iTunes Music Store icon. Select the TV Shows category from the store's main menu, then choose Syfy from the list of participating networks. This will display all of our channel's available iTunes content.

7. Which shows can I buy on iTunes?

Many of our prime-time series are now available through iTunes, including Eureka, Battlestar Galactica, Stargate SG-1, Stargate Atlantis, The Dresden Files, Who Wants to Be a Superhero? and Ghost Hunters. Visit the iTunes Store for the most current lineup of available series and episodes.

8. What is an RSS Feed and how do I get it?

RSS stands for Really Simple Syndication. RSS is a newsfeed that will let you access Blastr with a newsreader such as Newsgator or Bloglines. You can subscribe to our RSS feed here:
http://blastr.com/rss.php

9. How can I get your site on the go?

Click here to visit Syfy's mobile headquarters, where you can find information on receiving text alerts, iPhone apps and mobile-phone optimized sites for many of the channel's shows.

10. I'd like to receive Sci Fi Magazine. How can I subscribe?

Go to http://www.syfy.com/magazine/ to subscribe online, or call 1-800-77SCIFI (1-800-777-2434) and have your MasterCard or Visa ready.

I subscribed to your Magazine a while ago, but I haven't received it yet. What should I do?

Call the Customer Service line at 1-800-219-1187. Have your billing information ready for the operator.

11. Your Channel Guide is giving me incorrect information. What should I do?

Send an e-mail to feedback@syfy.com. Include the show you want information about and tell us specifically what the error in the schedule is. Is it a broken link? Is the information out of date? Is it misspelled? Please be as detailed about the error as possible.

12. I see out-of-date information and/or a broken link. What should I do?

Send an e-mail to feedback@syfy.com including the broken link or the link to where the out of date information is.

13. I live in (anyplace outside of the continental U.S.) and want to watch your shows.
How can I get your channel?

a. Contact your local cable/satellite television service provider.

b. Check our sister sites:

• http://www.scifi.co.uk/ (United Kingdom)
• http://www.scifitv.fr/ (France)
• http://www.scifi.de/ (Germany)
• http://www.scifi.es/ (Spain)
• http://www.scifitv.com.au/ (Australia)
• http://www.scifila.com/ (Latin America)

14. I have the perfect idea/script for (show title), or a new show. Where should I send it?

Our policy is that NBC, NBCS, and NBC Enterprises will NOT accept any such material unless:

1. an NBC, NBCS, or NBCE executive agreed in advance to consider the material; and
2. the material is being submitted by an individual or entity with whom NBC, NBCS, or NBCE does business.

We have adopted this policy to avoid legal disputes and to protect ourselves in the event of claims.

For more information on how to become a TV writer, visit this link:

http://www.nbcunicareers.com/earlycareerprograms/writersontheverge.shtml

15. I have a comment/complaint about your site content; there is something I'd like to see on your Web site; there is something I'd like to see on Syfy.

Please send us an e-mail detailing your comments to feedback@syfy.com, or feel free to call and leave a message with your comments on our Viewer Comments line, at 212-664-4453.

16. I'm having technical issues with a Syfy Games game. What should I do?

If you are experiencing technical difficulties with one of Syfy Games' multiplayer online games, please visit the official Big Point site for that title by clicking on its name below:

Dark Orbit

Sea Fight

Space Invasion

If you are having trouble with any other Syfy Games title, please post a description of it to the official forums here.