Frequently Asked Questions

About Syfy Now

Syfy Now is a service offered through participating TV providers that allows you to watch full episodes of your favorite SyFy shows online the day after airing on TV.

This is a free site. It’s an added value to your regular TV subscription through participating television providers.

This service is only available to customers of participating U.S. TV providers watching in the U.S.

If you’re watching on desktop or laptop browsers, or via phone or tablet apps, select your TV provider then enter the username and password for your TV account.

 

If you’re watching on Xbox One, you’ll be prompted with a code to input into a web browser on your desktop, laptop or smart phone to verify your TV account. Simply visit syfy.com/activate, enter your Xbox One code, and select your TV provider.

 

If you don't have an online account with your TV provider, or you can't remember your username and password, contact your TV provider to learn more.

If you already have a username and password from your TV provider, you will not need to create a new account. If you have not previously registered an account with your TV provider, you will need to do so with a valid email address. Please contact your TV provider to learn more.

We are actively working to add additional TV providers to this service. Don't see your provider? Check back at a later time to see if your provider has been included.

Most TV providers offer a simple way to retrieve or reset your password. Please contact your TV provider to learn more.

It’s currently available from desktop or laptop browsers. You can also download the Syfy Now app on your iPhone, iPad and Xbox One. Support for Android phones, tablets and additional platforms is coming soon, so check back here for details.

Yes. You can access Syfy Now from your desktop and laptop computer anywhere within the U.S.

Full episodes for the available SyFy original series will be available the day after they air on television.

Yes, you can continue to visit syfy to access show clips, highlights, and a limited number full episodes without Pay TV subscription.

Features

We offer Closed Captioning on all full episodes available online and through our mobile and Xbox apps.

 

To report an issue or concern regarding closed captioning on Syfy.com, please contact us at ccfeedback@syfy.com
 
Please detail your issue or concern by providing the following information:
  • Name of the program
  • Description of the issue (e.g., missing captions on a particular episode, captions cut off, timing is off)
  • Website or application where you viewed the program
  • Approximate time and date that the issue occurred
  • Your name and contact information including mailing address, email and phone number
 
 
For caption inquiries regarding Syfy Network programs delivered via broadcast television, please contact your local pay television service.
Written complaints concerning captioning on Syfy Network programs made available online or through mobile apps may be sent to:
 
 
Margaret Tobey
Vice President Regulatory Affairs
NBCUniversal
300 New Jersey Ave. NW
Washington, DC, 20001-2030
 
Phone: 202-524-6401
Fax: 202-524-6411

Once signed in, click Shows in the main menu for available programs. If you're using the Xbox One app, navigate to the “Featured Shows” page, then select the “…” button. Some programs airing on Syfy are not currently available on this service, but we frequently add new series and episodes, so check back soon.

There are some shows that air on SyFy that are not currently available on this service. We are frequently adding new series and episodes to the site, so continue to check back to see if your show has been added.

They indicate the age-appropriateness and type of content presented in a program. There are two parts after "TV-": An age-based rating, followed by a content descriptor. A summary of the codes we use is provided below for your convenience. For complete information, visit the TV Parental Guidelines.

Content codes: Suggestive dialogue (D), coarse or crude language (L), sexual situations (S), violence (V).

Audience age codes: All children (Y), children 7+ (Y7), children 7+ with fantasy violence (Y7-FV), all ages (G), parental guidance suggested (PG), unsuitable for children under 14 (14), unsuitable for children under 17 (MA).

Technical Questions

 

Syfy Now is currently supported on the following Operating Systems:
  • Windows 8.1, Windows 7
  • OS X Mavericks

 

Syfy Now is currently supported on the following browsers:
  • Chrome 10+
  • Safari 7+ - Mac Only
  • Firefox 13+
  • Internet Explorer 10+

If you are using Google Chrome and having trouble playing videos when you log in with your MVPD credentials, you might need to adjust your set Privacy settings.

  1. Click the Customize and Control Google Chrome button at the top right corner of the browser.
  2. Select Settings.
  3. Click Show advanced settings at the bottom of the screen.
  4. Click the Content Settings button under Privacy.
  5. Scroll down to Unsandboxed plug-in access.
  6. Click the Allow all sites to use a plug-in to access your computer radio button.
  7. Once you’ve changed your settings, close all browser windows.
  8. Restart your browser and navigate to http://www.macromedia.com/support/documentation/en/flashplayer/help/sett....
  9. A page will appear with Protected Content Playback Settings panel. Press the Reset License Files button.
  10. Restart the browser, navigate to the site, log in, and enjoy.

 

If you are using Safari 6.1.1 and above and having trouble playing videos when you log in with your MVPD credentials, you might need to adjust your set Privacy settings.

  1. Click the Safari menu item the top left corner of the browser.
  2. Select Preferences.
  3. Click Privacy at the top of the Preferences window.
  4. Click Always radio button for the Block cookies and other website data question.
  5. Once you’ve updated your preferences, close all browser windows.
  6. Restart the browser, navigate to the site, log in, and enjoy.

Yes, you will need an active high-speed Internet connection to access Syfy Now from your desktop or laptop computer.

You may need to update your video players and their plug-ins to their most current versions. Please make sure you have updated and installed the latest version of Adobe Flash Player, if you are experiencing difficulties playing video.

IE9 is supported, but its Compatibility View feature is not. The fix is simple — turn off Compatibility View mode. Here's how:

1. Select Tools from the Menu bar (If it's not visible, press Alt on your keyboard) 
2. Select Compatibility View Settings. A panel will open. Uncheck all 3 options at the bottom of the panel.
3. Select the Close button to save your changes.
4. Reload the page, and enjoy.

To login with MVPD, your browser needs access to cookies. Safari for Mac blocks cookies by default. The fix is easy – enable cookies. Here's how:

1. Select 'Safari > Preferences' from the menu bar
2. Select the 'Privacy' tab
3. Change the 'Block cookies' setting to 'Never'
4. Reload the page, log in, and enjoy.

You will need to enable user cookies. Here are instructions to enable it in Chrome. 

1. Go to Chrome Settings by either typing "chrome://settings/" in the browser locator or by clicking on Chrome --> Preferences in the menu bar.
2. Make sure you are in the Settings page (see left menu navigation). Scroll to the bottom of the page and click on the "Show Advanced Setting" link, which will open up the privacy settings.
3. Under the Privacy section, click on the Content Settings button.
4. In the "Content Setting" screen under the Cookies section make sure "Allow local data to be set" is selected and "Block third-party cookies and site data" is unselected.