The Epic Games Store has only been live since last month, but it’s already adjusting its refund policy to fall in line with the expectations fans have come to enjoy at Steam, the established online gaming storefront Epic has taken direct aim at.
The Fortnite developer revealed its new, more generous refund policy in a newly revised section on its website, informing players they’ll now be eligible for no-questions-asked full refunds within the first two weeks of buying a game, so long as they’ve played it for fewer than two hours.
It’s a change that directly mimics what Steam offers its customers, and comes only days after a seemingly unrelated report from the Better Business Bureau that gave the Epic Store a failing grade for customer service. In addition to the blanket two-week refund window, Epic also will offer full refunds on canceled pre-orders, as well as refunds on “recently purchased” games that have since been discounted.
In the latter instance, Epic says it will issue a full refund and offer players the chance to “immediately re-purchase the product as long as it abides by the above guidelines,” adding that “we do not consider this to be refund abuse.”
In the few short weeks since the Epic store’s debut, it’s already made inroads into an online gaming space the Valve-owned Steam store has long dominated, inking exclusive partnerships to distribute upcoming titles like The Division 2, Super Meat Boy Forever, and the final episodes in The Walking Dead: The Final Season.
Left Alive, the upcoming survival shooter set within Square Enix’s larger Front Mission future-verse of narrative military games, has just debuted a moody new trailer showcasing the looming invasion of Novo Slava, the game’s main setting.
The new clip focuses on atmosphere rather than gameplay, highlighting the moments before invading soldiers from the far-off Garmonian Republic swoop in to wreak havoc with "wanzers," the Front Mission universe’s particular flavor of war mech.
As a new, standalone spinoff, Left Alive “tells a human story of survival from the perspective of three different protagonists during the devastating invasion set in war-torn Novo Slava in 2127,” according to Square Enix. The game frames personal stories against the backdrop of sweeping political conflicts, and, in keeping with one of Front Mission’s series hallmarks, allows players to carve their own paths via different play styles: “engage in frenetic gun battles or dispatch your enemies with stealth and wit,” the developers tease. “Set traps, collect and craft consumables to survive while exploring a devastated city ravaged by the atrocities of war.”
Created by Metal Gear veteran Yoji Shinkawa, Armored Core director Toshifumi Nabeshima, and designer Takayuki Yanase (who’s previously worked on Ghost in the Shell: Arise, Mobile Suit Gundam 00, and Xenoblade Chronicles X), Left Alive makes landfall for PlayStation 4 and on the Steam store on March 5.
With the much-buzzed “1-Shot” Resident Evil 2 demo now live, Capcom is sharing an interesting handful of stats about players’ engagement over the course of its first weekend, and it looks like a whole lot of people can’t wait to step back into the dark survival roles of Leon and Claire.
According to the developer, more than 1.4 million people across the globe logged on over the weekend to play the 30-minute demo, with players from Japan and North America turning out in the greatest numbers.
More interesting, and still mysterious, is the paltry 28-percent completion rate for RE2’s bite-sized slice of survival horror, leaving us wondering whether the remake is just that difficult, or if attention spans worldwide are just that short (we’re betting on the former).
In either case, players have until Jan. 31 to jump in and see what awaits, in the process gaining access to even more exclusive data (like how many gamers are electing to play as either Leon or Claire), as well as a new, demo-only trailer. As for the game itself, time’s almost up: Resident Evil 2 the remake releases on Jan. 25 for PlayStation 4, Xbox One, and PC.