When Amanda met Chris in 2008, she knew it was love. Unfortunately, their happiness was cut short when Amanda's grandmother had a massive stroke. She needed 24-hour care that Amanda's family were not able to provide, so she was placed into a hospice facility. Chris and Amanda looked in on her as often as possible.
One day, Amanda's grandmother asked if she could have her favorite blanket that her husband had given her. Chris made the drive back to the house to fetch it ...
Chris found the old house full of antiques somewhat creepy in the darkness. As he walked through the house to the bedroom, he got the strangest feeling that someone was following him. He tried to shrug it off as just his imagination, but the sense that he was not alone did not go away. Chris had been working in security for almost a decade and knew it was hard to creep him out; however, Amanda's grandmother's house that night had succeeded.
When Amanda's grandmother passed away, Amanda was devastated. It took time, but Amanda and Chris eventually got married and had a daughter, Amelia. They believed that it made sense for their budding family to move into Amanda's grandmother’s old house; it was the size they were looking for, and the warmth and familiar comfort made for quite the bonus.
Chris and Amanda went through Amanda's grandmother's old things. What they couldn't sort through they boxed up and put in a closet in the den. Pictures of past generations of both of their families went up in the hallway.
A few days after they had moved, Amanda was shocked by what she saw on the monitor to Amelia's room. Chris was troubled by the fact that he could not see who she was talking to, but it was obvious that Amelia was sitting up in bed and having a conversation with someone. As he listened, he could hear a barely audible woman’s voice. Concerned that someone had broken into the house, they went to investigate. Chris checked the windows while Amelia would only tell her mother that she had been speaking to "her friend." They found nothing, but Amanda kept one watchful eye on that monitor going forward.
On another night, while Chris was at work, Amanda was getting ready for bed and taking out her contacts when she heard a light knock at the bathroom door ... followed by a hard pounding. Amanda opened the bathroom door, but without her contacts, everything was a blur. She didn't see any indication of someone else in the house, and Amelia looked comfortable and peacefully asleep.
Suddenly, Amanda was startled by something that sounded like footsteps on the roof of the house. Worried that someone was trying to break into the house, she called Chris at work. Chris came home and investigated but found no sign of anyone attempting to break in.
One evening while the family was having barbecue in the backyard, Chris caught sight of something inside the house. He told Amanda to keep Amelia outside while he checked. He recovered his gun from the locked safe and began checking the house, unable to shake the feeling that something was on his heels ... but nobody was there.
Later that evening after Chris had left for work, Amanda was finishing up the dishes when she heard something tapping on the window. It began as a simple finger tapping, but then turned into something more sinister ... like scratching. As she stepped away from the kitchen sink to look, Amanda heard the living room door slam shut. As she reluctantly went to check on the door, one door after another in the house sounded as though it were slamming shut. However, not a single door moved.
Amanda couldn't help but wonder if they had done something to cause her grandmother's spirit to still be in the house. Chris was skeptical ... until the sound of breaking glass brought him to the hallway. There, he found one of the family pictures had been dropped onto a photo of Amanda's grandmother. The nail was still good; that picture would've had to have been lifted off the nail in order to drop in such a manner.
Chris told his boss about the things that had been going on in the house and how they couldn't explain them. Chris' boss surprised him by saying that his wife, Lisa, was a psychic. While Chris had never lent much credence to psychics in the past, he hoped that it might alleviate Amanda's fears.
Lisa felt the history in the house and could sense the family connection. She was drawn to Amelia's bed and pointed to a spot in Amelia's room, asking if Amelia spoke to anyone standing there. Amanda was floored, as it was precisely the spot where whoever Amelia had been speaking to that night would've been standing. Lisa assured Amanda that the presence was kind and gentle and that the spirit was protecting the little girl.
When Lisa turned to leave the room, Amanda's heart stopped as she heard Lisa whisper the words "sugar pie," a term Amanda’s grandmother had used to refer to Amanda.
While Amanda was still trying to adjust to the idea of her grandmother acting as a guardian angel for them, Lisa walked into the den, where she got an overwhelming, horrible feeling. She claimed they had human remains in the den closet.
Chris pulled out box after box until Lisa identified the one that gave her the sensations. When Chris pulled out a wooden box with Amanda’s great-aunt Almarie's name on it, Amanda realized what she was seeing. The box contained the urn of Almarie's ashes.
Amanda's grandmother had a twin sister, Almarie, who had lived near Las Vegas until her husband had passed on. At that point, Almarie had come back to Whittier to live with Amanda's grandmother. Almarie was a stern, difficult person and made Amanda's grandmother's life miserable until she passed away a few months later.
Lisa told Chris and Amanda that Almarie blamed them for being stuck in that wooden box. They had to get those ashes out of the house or the troubles would continue.
Chris and Amanda decided to put the ashes in the garage overnight and would determine what to do with them the next day. However, Almarie wasn’t going to give them that much time ...
That night, as Chris was at work, Amanda heard the fingers tapping again. She looked and saw red fingernails just like her great-aunt's clawing at the window. Amanda ran to the phone to call Chris, but during the call the phone line cut out. She tried to keep it together ... until she heard the door shut behind her in the den. When she looked out the den window, she saw the deathly figure of her great-aunt climbing onto the roof over Amelia's room!
When Amanda tried to leave the den, the door wouldn't open. Amelia started to cry for her mother, but Amanda was trapped. Finally, she heard footsteps coming toward the den: it was Chris, home from work.
When they were sure Amelia was safe, Chris and Amanda decided that they couldn't wait until the next day. They grabbed the box and, remembering that Almarie was always happiest near a casino, went to the nearest one and scattered her ashes to the wind. They felt the departure of her malevolent presence immediately.