Later, Alex was unable to sleep due to freezing cold temperatures in his room … and the sudden sounds of his electric razor, which he found on the floor of the bathroom, somehow running without batteries.
According to Justine, the wife of Matt, the hotel manager, it was not uncommon for guests to check out early. After the top floor was renovated, a professional wrestler stayed in one of the new suites, where his slumber was interrupted by loud banging on his door.
At first he thought someone was playing a prank, but then he saw the ghost of an old man, holding a pistol! A life in the ring couldn't prepare him for such a sight; he ran from the hotel, never to return.
It wasn't just the guests who were being haunted. The hotel employees were more than a little uneasy about their place of work, with Melissa the housekeeper hearing someone playing the piano from within one of the rooms … only to find no one there upon investigating.
Matt, Justine and Melissa commenced with research on the hotel and discovered that it was owned by the wealthy Locke family. In 1902, Frederick Locke died of heart failure at the tender age of 28; his father, William Locke, was heartbroken and took his own life via pistol.
The hotel was then inherited by Frederick's brother, Charles … the man in the brown suit whom Melissa claimed to have seen. Charles lived as a recluse, convinced there was some sort of curse on his family; he eventually committed suicide, leaving a note saying that the hotel shall never belong to any other family but his own.
So, it would appear that Charles Locke doesn't want any guests in his house.